Privacy Policy
Last updated: May 9, 2025
Introduction
This Privacy Policy describes how we collect, use, process, and disclose your information when you use our health monitoring services and applications ("Services"). Our Services include wearable devices, mobile applications, and supporting server infrastructure that collect and process health and location data.
- Account Information: Email address, name, and authentication credentials
- User Profile: Timezone preferences and user settings
- Organization Information: Hospital IDs, patient associations, and organizational relationships (where applicable)
Health Data
- Vital Signs: Blood pressure measurements (systolic, diastolic), heart rate readings, oxygen saturation levels, and body temperature recordings
- Activity Metrics: Step counts, fall detection events, and physical activity patterns
- Health Measurement History: Timestamps and historical records of all health measurements
- Position Data: GPS coordinates including latitude, longitude, altitude, and directional information
- Movement Information: Speed, course, and movement patterns
- Geofence Status: Whether a device is outside predetermined safe zones
Device Data
- Device Identifiers: Device IDs, IMEI numbers, and manufacturer information
- Technical Information: Battery levels, connection status, signal strength (RSSI), and satellite connectivity
- Session Data: Connection timestamps, IP addresses, and session duration information
We use your information for the following purposes:
- To provide and maintain our health monitoring services
- To track vital health metrics and detect potential health concerns
- To monitor location for safety and emergency purposes
- To send alerts and notifications about critical health events
- To allow healthcare providers to monitor patient status
- To improve our services and develop new features
- To comply with legal obligations
Legal Basis for Processing
For users in the European Union, we process your data based on:
- Contract Performance: Processing necessary to provide our monitoring services
- Legitimate Interests: Where we have legitimate interests that don't override your fundamental rights
- Consent: When you have provided explicit consent for specific processing activities
- Vital Interests: In emergency situations where processing is necessary to protect vital interests
- Legal Obligation: Where processing is necessary to comply with legal requirements
Data Sharing
We may share your information with:
- Healthcare providers and organizations authorized by you
- Service providers who perform functions on our behalf
- Emergency contacts in critical situations
- Legal authorities when required by law
- In connection with a business transfer, with appropriate safeguards
We implement contractual and technical safeguards when sharing data with third parties.
Data Security
We implement appropriate technical and organizational measures to protect your data:
- Encryption of data in transit and at rest
- Secure TCP server connections with keepalive protocols
- Access controls and authentication mechanisms
- Regular security assessments and updates
- Session management with automatic termination of inactive sessions
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Health data may be subject to special retention requirements in accordance with healthcare regulations.
Your Privacy Rights
Depending on your location, you may have the following rights:
For EU Residents:
- Right to access your personal data
- Right to rectify inaccurate data
- Right to erasure of your data (subject to exceptions)
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Rights relating to automated decision making and profiling
For All Users:
- Access and update your account information
- Configure device settings and data collection preferences
- Request deletion of account information (subject to legal requirements)
Device Settings and Controls
You can control certain aspects of data collection through device settings:
- Configure position tracking frequency
- Set fall detection sensitivity
- Enable or disable remove sensor notifications
- Schedule automatic health measurements
- Manage notification preferences
International Data Transfers
For users in the European Union, we ensure that any transfer of your personal data outside the European Economic Area is subject to appropriate safeguards as required by GDPR.
Children's Privacy
Our Services are not intended for use by children under 16. We do not knowingly collect personal information from children under 16 without appropriate parental consent.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated Privacy Policy in our applications and updating the "Last updated" date.
If you have questions about this Privacy Policy or our data practices, please contact us at:
Privacy Officer
Email: [privacy@carewatchtrack.com]
Supervisory Authority
If you are a resident of the European Union, you have the right to lodge a complaint with your local data protection authority if you believe our processing of your personal data violates applicable law.